Privacy Policy

1Personal Information (PI)

This is data that can be used, directly or indirectly, to identify you as an individual. We only collect the PI necessary to provide the Services you request. This data may include:

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  Account Information.

  When you create an account, we may collect your name, email address, postal address, country, X username, Instagram username and phone number and password. This information is essential for account creation, login, and identification.

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  Third-Party Account Information.

  You may choose to link your accounts with other online services (the "TPAs") to our Services. In such cases, with your permission, we may collect limited information from your TPA profiles relevant for integration and analytics purposes.

2Device Information (DI)

This information helps us understand the devices used to access our Services. It includes:

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  Device Identifiers.

  We collect identifiers associated with your device, such as your IP address, mobile device identifiers and other persistent identifiers (including Apple IDFA or an Android Advertising ID), and browser data. This helps us personalize your experience and ensure compatibility.

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  System Information.

  We collect data about your operating system, browser type, and internet service provider (ISP) to diagnose potential issues and optimize performance.

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  Device Settings.

  We may access your device settings (with your permission) to enable features like location services (optional).

3Usage Data (UD)

We gather anonymized information about your interactions with our Services, called UD. This data is collected passively or automatically in the background without requiring any direct action from you. We use cookies, web beacons, and similar technologies to gather this information. It's purely transactional data that provides insights into general user behavior and helps us improve the Services. UD that we collect may include:

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  Website Activity.

  We track the web pages you visit on our platform and how often you visit them. This helps us understand which content is most popular and user engagement patterns.

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  Navigation Paths.

  We record the sequence of pages you visit (clickstream data) to analyze user flow and identify areas where users might be encountering difficulties.

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  Referrals and Exits.

  We track the websites that refer you to our Services and the pages you visit after leaving ours. This helps us understand how users discover our platform and their overall browsing behavior.

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  General Location.

  We may collect your general geographic location (not your exact address) to personalize your experience or offer location-based features (if applicable with your consent).

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  Technical Information.

  We collect data from your device, such as timestamps, diagnostic reports, and performance logs, to troubleshoot issues and maintain the stability of our Services.

Personal Information (PI)

We collect PI from you when you interact with our Services. This includes information you provide during:

• • Account signup and registration processes.
• • Applications for products, services, promotions, or contests offered through our Services.
• • Communications with our support team or through other channels on our Services.

Device Information (DI) and Usage Data (UD)

We collect DI and UD passively and automatically as you use our Services. This means we gather this information without you actively providing it. Here's how:

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  Analytics and Reporting Technologies.

  We utilize various tools like cookies, web beacons, locally stored objects (LSOs), mobile device identifiers and SDKs, and similar technologies (both current and future) to collect this data.

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  Cookies.

  These are small data files stored on your device when you visit our Services. They help us remember your preferences and maintain your session when you're logged in. Please Note: We only use cookies to maintain your session upon login and do not use them for any other purposes.

General Uses of Your Information

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  Operate and Improve Our Services.

  We use your information to operate, maintain, audit, improve, and optimize our Services. This allows us to provide you with a reliable and functional platform.

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  Customer Support.

  We use your information to provide you with customer service and support. This includes responding to your inquiries, addressing technical issues, and troubleshooting problems.

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  Security and Fraud Prevention.

  We use your information to enhance security, monitor and verify identity or service access, and combat fraud, spam, malware, or other security risks. This ensures a safe and secure environment for all users.

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  Maintain Service Quality.

  We use your information to detect bugs, report errors, and perform activities to maintain the quality and safety of our Services. This allows us to identify and address any issues promptly.

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  Research and Development.

  We use anonymized Usage Data for research and development purposes. This helps us understand user behavior, develop new features, and improve the overall user experience.

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  Personalization.

  We use your information to personalize your experience and tailor our Services to your preferences. This may include customizing content, recommendations, and advertising based on your interests and activity.

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  Compliance.

  We use your information to comply with legal and regulatory requirements.

Specific Uses of Personal Information

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  Communication and Support.

  We use your information to respond to your inquiries, address your requests, and provide you with customer support. This includes sending confirmations, invoices, technical notices, updates, security alerts, training materials, support messages, and administrative communications.

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  Marketing and Promotions (with your consent).

  We may leverage your information to develop and send you marketing, sales, and promotional communications about our Services or offerings from select third-party partners. We will always obtain your explicit consent before using your information for marketing purposes, and you will have the option to opt-out of receiving such communications at any time.

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  Service-Related Contact.

  We may use your phone number to contact you regarding specific features you've enabled, activity on our platform, or service-related matters. (Please note: We will always obtain your separate consent before sending marketing text messages).

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  Social Media Integration (with your consent).

  With your permission, we may utilize publicly available Personal Information from your social media profiles (including photos) to assist us and our marketing partners with targeted marketing and advertising activities, as well as for contact management purposes.

Data Combination and Anonymization

Trusted Service Providers

We may utilize trusted third-party service providers to assist us with various operational aspects of our Services. These providers may be involved in activities such as:

• • Server hosting and security services;
• • Production, fulfillment, and optimization services; or
• • Analytics, reporting, and software maintenance and development.

These service providers will only be granted access to the minimum amount of your PI necessary to perform their specific contracted services. We maintain strict contractual agreements with all service providers to ensure they adhere to our data security practices and only use your information for the designated purposes.

Change of Control or Business Transactions

In the event of a business transaction, such as a merger, acquisition, bankruptcy, liquidation or asset sale, your information may be transferred as part of the transaction. We will take reasonable steps to notify you of any such transfer and ensure your information continues to be protected in accordance with this Policy.

Legal Requirements and Security

We may disclose your information if we have a good faith belief that it is necessary to:

• • Comply with applicable laws, regulations, legal processes, or enforceable governmental requests (e.g., subpoenas, court orders);
• • Detect, prevent, or address fraud, security threats, illegal activity, or harm to us, our users, or the public; or
• • Investigate, respond to, or enforce violations of our user agreements or the security of our Services.

Express Consent and Analytics

We will always obtain your explicit consent before sharing your information for any purpose not outlined in this Policy. This includes marketing purposes. We will never sell, license, or transfer your Personal Information to unaffiliated third parties for marketing purposes without your express, prior consent.

We may partner with third-party analytics providers to monitor and analyze website traffic and user behavior on our platform. However, we will only share anonymized, aggregated UD with these partners for legitimate business purposes, such as improving user experience and website optimization.

International Data Transfer

Your PI may be stored and processed in servers located in Sri Lanka or other countries where we or our affiliates maintain facilities. By using our Services, you consent to the transfer of your information to these locations. We take appropriate security measures to ensure your information is protected regardless of its location.

Accessing and Updating Your PI

Under certain laws, including the General Data Protection Regulation (GDPR), you may have the right to:

• • Confirmation. Request confirmation that we hold your PI.
• • Access and Information. Obtain access to and receive information about the PI we maintain about you.
• • Data Portability. Receive a copy of your PI in a structured, commonly used, and machine-readable format.
• • Rectification. Update and correct any inaccuracies in your PI.
• • Restriction of Processing. Object to the continued processing of your PI, and in certain cases, request its restriction.
• • Erasure. Request the erasure (deletion) of your PI, subject to certain limitations.

Please note: These rights may be limited in some circumstances by local laws.

Exercise Your Rights

To exercise these rights: Contact us as described in the "Contact Us" section of our platform. We may require additional information for identity verification purposes.

Other Privacy Controls

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  Unsubscribing From Promotional Communications.

  You can opt out of receiving promotional emails from us by sending an email to the address provided in our "Contact Us" section. We may request additional information to verify your identity and email address ownership.

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  Data Retention and Anonymization.

  Even if you request deletion of your PI, we may retain an archived copy for a commercially reasonable time. This is done to ensure data integrity and facilitate legal or regulatory compliance. Additionally, we may retain an anonymized version of your information for analytical purposes.

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  Controlling Device Information and UD.

  You can adjust settings on your device or computer to opt out of the collection and use of certain DI and UD collected through automated means (e.g., cookies). Your browser may also offer options to receive notifications and opt out of certain types of cookies. However, disabling cookies may limit your ability to use all features of our Services.

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  "Do Not Track" Signals.

  Some web browsers offer "Do Not Track" features that signal your preference to not have your online activity tracked. Currently, we do not respond to "Do Not Track" signals as different browsers communicate this preference in varying ways.

Your Continued Use and Consent

Your continued use of our Services following the posting of any changes to this Policy constitutes your acceptance of the revised Policy and your continued consent to our processing of your PI in the manner set forth herein.

Right to Discontinue Use

If you do not agree to any part of the revised Privacy Policy, you have the right to discontinue your use of our Services.